I have had clients that have spent up to twelve thousand dollars with me and we have never spoken a word. The clients ask the initial questions, mostly by email, “how much will it cost for a piece this size? I would like it to be outside/inside, this colour” etc. I then generally, still by email, say, yes I can make that for you. I usually need more information before I can give a price so I narrow down the main points that I need to know to be able to give a price. All the time evaluating the potential client, do I want to work for this person? How are they to deal with? How well do they communicate – it has to be a two way flow of information.
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